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Hiring a Damage Restoration Contractor

A home is one of people’s most prizes possessions and biggest investments. You’ve worked a long time to get it and even longer to get it exactly how they want. Most people spend the majority of time in their home. Its something that we associate with memories and family. So when it comes to hiring a contractor to do work on a home, it is no surprise that people take great caution about who they choose. Deciding who should handle a water damage restoration project is no different.

Certified/Licensed

Any reputable company and technician should be able to provide information on where they are certified through. The most respected name in the Water Damage Restoration game in terms of certification is IICRC. There are various other recognized certifications that are also recognized but we prefer people who are educated through this company. Some states regulate water damage companies to be licensed in the field while others do not. Please check your states requirements and make sure the company you hire is following guidelines. Give us a call if you’d like to know whether or not your state requires licensing.

Knowledge & Experience

When speaking with someone who is looking to take on your project, it should be fairly easy to determine their level of experience. Ask how long they have been in the industry and who they have worked for, etc. If you come across someone who lists off numerous companies, ask why they switched so many times. Regardless of what you ask, the technician should be able to answer quickly and precisely as they should have heard all these questions many times.

Reputation

No longer do you need to rely on someone you know personally for a referral and recommendations. With technology at our fingertips, it has become increasingly easier to determine whether or not a company is reputable. A quick search of the web should reveal whether or not customers are happy with a businesses services. At the same time it does not hurt to ask around to get some personal experience. Usually insurance companies will be able to give good advice on who they see do quality restoration service.

Customer Service

One thing that people often forget, and we see other companies really lack in the industry is quality customer service. Many times the lead technician is the one taking the phone calls. This means you’ll probably find it very difficult to get a hold of them if they are on a job site. We choose to operate with an office dedicated to customer service and ensuring we are accessible whenever you need us.

If you’d like to speak with us directly in regards to your restoration project, please call 800-905-0277.

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